Limited Warranty

The warranty obligations of iHug Friendship Lamps, (“iHug”) for this product are limited to the terms set forth below:

What is Covered

This limited warranty covers defects in materials and workmanship in this product.

What is Not Covered

This limited warranty does not cover any damage, deterioration, or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, lightning, power surges, or other acts of nature. This limited warranty does not cover any damage, deterioration, or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by iHug to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. Without limiting any other exclusion herein, iHug does not warrant that the product covered hereby, including, without limitation, the technology and/or integrated circuit(s) included in the product, will not become obsolete or that such items are or will remain compatible with any other product or technology with which the product may be used.

How Long Does This Coverage Last

Your iHug product comes with a warranty for defects in material and workmanship for 2 years. Contact us through the support link to initiate a warranty repair. Be sure to include your full contact information, and where you made your purchase (which website or retail outlet). If we’re unable to repair a defect not caused by abuse or neglect, we’ll happily send you a replacement at no charge!

(Note: damage caused by carriers will be handled through the carrier’s damage claim process.)

Who is Covered

Only the original purchaser of this product is covered under this limited warranty. This limited warranty is not transferable to subsequent purchasers or owners of this product.

What iHug Will Do

iHug will, at its sole option, provide one of the following three remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty:

1. Elect to repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge for the necessary parts and labor to complete the repair and restore this product to its proper operating condition. If the shipping address is in the continental US, iHug will also pay the shipping costs necessary to return this product once the repair is complete.

2. Replace this product with a direct replacement or with a similar product deemed by iHug to perform the same function as the original product.

3. Refer the purchaser to our distributor for a refund or exchange.

What iHug Will Not Do Under This Limited Warranty

If this product is returned to iHug or to any other party authorized to repair iHug products, this product must be insured during shipment, either by iHug or by you. If this product is returned uninsured, you assume all risks of loss or damage during shipment. iHug will not be responsible for any costs related to the removal or re-installation of this product from or into any installation. iHug will not be responsible for any costs related to any setting up this product, any adjustment of user controls, or any programming required for a specific installation of this product.

How to Obtain a Remedy Under This Limited Warranty

To obtain a remedy under this limited warranty, you must contact iHug directly. In some cases, you may be referred to our distributor for a return or exchange. In order to pursue any remedy under this limited warranty, you must possess an original, dated receipt as proof of purchase from iHug. If this product is returned to iHug under this limited warranty, a return authorization number, obtained from iHug, will be required. This product must be returned directly to either iHug or distributor and should be properly packed, preferably in the original carton, for shipping. Cartons not bearing a return authorization number will be refused.

Limitation on Liability

THE MAXIMUM LIABILITY OF iHug UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, iHug IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY. Some countries, districts, or states do not allow the exclusion or limitation of relief, special, incidental, consequential, or indirect damages, or the limitation of liability to specified amounts, so the above limitations or exclusions may not apply to you.

Exclusive Remedy

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, iHug SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF iHug CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIES COVERING THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THIS PRODUCT AS PROVIDED UNDER APPLICABLE LAW.

Other Conditions

This limited warranty gives you specific legal rights, and you may have other rights which vary from country to country or state to state. This limited warranty is void if

(i) the label bearing the serial number of this product has been removed or defaced,

(ii) the product is not distributed by iHug. Your rights under this limited warranty are not diminished if you do not complete and return the product registration form or complete and submit the online product registration form.

 iHug thanks you for purchasing an iHug product. We hope it will give you years of satisfaction.

Limited warranty upload data:2021.08.24